Innomedia Customer Service (or disservice)

I emailed Innomedia Customer Service a few days ago with the following text:

Hello,

I bought the Innomedia MTA6328-2re solution from my VoIP provider, Sunrocket. Last week, Sunrocket stopped their service, leaving over 200,000 customers with this device. Is there a  generic, factory-provided firmware, that we can use in order to port our device to other SIP VoIP providers? If so, I will really appreciate if you can send me a link from where I can download the factory OEM firmware for the device.

Thank You!

Sincerely,

Mihir Gandhi

Today, they replied me back stating that they cannot support their own  device since it was bought from Sunrocket, even though the company has closed shops
Hi Mihir Gandhi,

Thank you for your e-mail.

The VoIP service offered by SunRocket is provided by them.
SunRocket equipment cannot be modified for use on other networks.

We apologize for any inconvenience caused.

Thanks

Regards

InnoMedia Technical Support

 

What management method does your boss use?

Joel Spolsky talks about different management methods that can be applied to software development teams. The methods were interesting. There are a total of 4 posts:

1 – Introduction
2 – Command & Control method
3 – Econ 101 method
4 – Identity method

After reading the articles, my boss seems like an Econ 101 manager! Joel says that this method has the potential to displace intrisic motivation. However, I do not think this has happened to me and my co-workers.

What method does your boss use?